Felicia-Nicole.Com was born from a love of shoes in 2008 by owner, Felicia-Nicole Johnson.
My fascination with burlesque started a few years ago while watching a documentary featuring American burlesque stars. I have been searching far and wide to bring together a stunning collection of burlesque, pin-up and retro style footwear. Created for burlesque performers who have shimmied the art of tease back into the spotlight, my featured brands also wets the appetites of those longing to replicate or simply be reminded of old time glamour and lavishness.
I’m constantly keeping an eye out for the latest trends and excitement in the world of burlesque. New items are added regularly, so don’t miss out on new goodies.
Our Brands
Shipping / Delivery / Returns Information
All orders are shipped discreetly with your privacy in mind in a plain brown or white box with “Royal Gifts”, “Felicia-Nicole”, or “Pleaser USA” on the return label.
While some orders may be processed and shipped within a 24 hour timeframe, the majority of orders are processed and shipped within a 1-2 day timeframe, Monday – Friday. Orders placed after Noon PST are considered received the following business day. **Please NOTE: UPS does not deliver on Saturday. Next Day Air orders placed on Friday will not be delivered until Monday.**
We do not guarantee any shipping date.
Our fulfillment department is located in Southern California, and your delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.usps.com or www.ups.com
Most orders (including International and APO/FPO) will be shipped using the United States Postal Service (USPS). We have discovered that USPS provides 2-3 day Priority Shipping to most locations within the United States at a lower cost and reduced shipping times when compared to UPS or Federal Express.
Overnight and 2nd Day shipping may be shipped USPS or by UPS. Saturday delivery is not available.
To insure our prices are among the lowest offered on the Internet, we charge shipping costs based on weight, location and shipping speed.
Undeliverable Packages Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund minus the shipping charges. Please be sure to carefully check your shipping address to insure it is valid for USPS delivery. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
Shipping to Apartments We will be glad to ship to all apartments (and hotels for previous customers). Please note that at our discretion, we may send your package as SIGNATURE REQUIRED. This is to reduce theft and/or mis-delivered packages at apartment complexes.
Refused Shipments All refused shipments will result in 20% restocking charge plus shipping cost occurred, which includes any customs fees, taxes or duties that may apply to International orders
APO/FPO We ship all APO/FPO packages Priority Service through the United States Postal Service (USPS) and would like to personally thank you for serving our great country. It is our pleasure to offer shipments to APO/FPO addresses! :)
International Shipping We ship all international packages Express Mail through USPS (where allowed). At this time, we are unable to ship to Africa or Brazil. Please be advised that once an international package has left the United States, it may take 1-4 weeks for delivery due to customs and other factors. USPS may transfer the delivery function to a different courier within your country.
International orders will be delayed or cancelled should an unverified billing address be provided. We do not ship packages to addresses other than where your billing address is located. NOTE: If you submit an international order with a shipping address that is different than your billing address, your order will be cancelled without any prior notification.
Felicia-Nicole.com is not responsible for any taxes, brokerage fees, or duty fees for international orders. These charges are the sole responsibility of the buyer.
DAMAGED OR INCORRECT MERCHANDISE
Damaged or incorrect merchandise MUST be reported within 5 days of arrival and is the responsibility of the customer. Please contact us at service@felicia-nicole.com or 843-471-3505 for instructions.
INVENTORY AND STOCK LEVEL STATUS
Our on-line inventory status is updated on a daily basis with real-time data. We ship on a daily basis and update our inventory each day at midnight to make every effort to insure that the most up-to-date stock levels are displayed.
On occasion, especially during our heaviest shipping times of September and October, an item may show as in-stock that is not currently available. You will be notified within 48-72 hours for ground orders, and within 24 hours for Overnight or 2nd Day Air should an item be temporarily out of stock.
Please contact us at service@felicia-nicole.com if you wish to confirm the availability of an item prior to placing an order or you may place a comment on your order during checkout.
Any items marked as Discontinued or Close-Out have limited stock levels. The manufacturer has chosen to phase the shoe or boot out of the product line, and once our inventory has been sold-out, it will no longer be available. Once a size and/or color has been depleted, it will not be available in the future.
Returns and Refunds
Exchanges We will provide one size exchange at no charge. You ship the shoes back to us, and we will pay for shipping the size exchange back to you.
You may exchange unworn shoes within 30 days of purchase in two ways: 1. If you have time, send the shoes back in their original box (placed within a shipping box or wrapped in paper) within the 30 day period with the invoice and a note with the size or item you want to exchange it for. OR
2. If you do not have the time, place another order for the item that you want. Then, send the first item back within the 30 day period with the original invoice and a copy of your newly placed order. We will then refund you for ground shipping equivalent to the amount on your original order once we receive your returned shoes.
Returns Shoe Returns must be received within 30 days of original invoice date for a refund (with exceptions listed below and does not apply to costumes or accessories which are NOT refundable).
Shoe Returns received after 30 days may be refused or charged a restocking fee up to 40% at our discretion.
Shipping fees are non-refundable.
Processing time for returns is 7-14 days and you will be notified via e-mail that your return has been processed and the refund was issued to your credit card.
Damaged, Defective or Missing Merchandise
Damaged, defective or missing merchandise MUST be reported within 5 days of arrival. Shoes will not be considered Defective once worn – be sure to inspect and try on your new shoes indoors before wearing them. Please contact us at service@felicia-nicole.com or at 843-471-3505.
When Returning Shoes
- Place the shoes in their original shoe box, and place that box in a shipping box or wrap in paper for protection.
- Fill-out the Return information on your packing list that came with your order. If you did not receive a packing list with return information on it, please enclose a copy of your original invoice or order and ship to the address below. We must have your order number to process the return.
Shoes returned MUST be in NEW, UNUSED Condition with non-damaged packaging. We will NOT accept returns of items with obvious signs of use. Be sure to try on your new shoes on a carpeted surface to insure they fit to your satisfaction.
Damaged packaging (to the original manufactures shoe box) will result in a $5.00 box fee. Do not mark or tape the original box in any way.
Exceptions
The following items can NOT be returned for a refund OR exchange: • All items from the DEALS section • Any item with signs of wear or damage. • Packages marked as REFUSED but have been opened will not be accepted. • Any items missing the original packaging will not be accepted. • Items returned after the 30 day invoice date. • Only the invoiced price and sales tax will be refunded.